Privacy Policy

Please read this page carefully. If you have questions do contact me.

Privacy Statement

Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me.

I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:

  • Why I am able to process your information and what purpose I am processing it for
  • Whether you have to provide it to me
  • How long I store it for
  • Whether there are other recipients of your personal information
  • Whether I intend to transfer it to another country,
  • Whether I do automated decision-making or profiling, and
  • Your data protection rights.

I am happy to chat through any questions you might have about my data protection policy and you can contact me via email or phone.

‘Data controller’ is the term used to describe the person/organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. 

Who am I

My name is Susan Utting-Simon. My website address is: 

I am registered with the Information Commissioner’s Office. My registration number is: ZA098174 

My postal address is: 24 Marchant Way, Churwell, Leeds, LS27 7GF

My phone number is: +44 7772 290986.

My email address is: 

My lawful basis for holding and using your personal information

The GDPR states that I must have a lawful basis for processing your personal data.

There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:

If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.

If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.

The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you).

Your rights

I try to be as open as I can be in terms of giving people access to their personal information.

You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information.

You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances.

You can read more about your rights at . If I do hold information about you I will:

  • give you a description of it and where it came from;
  • tell you why I am holding it, tell you how long I will store your data and how I made this decision;
  • tell you who it could be disclosed to;
  • let you have a copy of the information in an intelligible form.

You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to

If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures.

If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to

How long do I retain your data?

Initial contact.

When you contact me with an enquiry about my counselling or supervision services, I will collect information to help me satisfy your enquiry.

This will include your name, address or email address and telephone number. If you decide not to proceed, I will ensure all your personal data is deleted within one month. If you would like me to delete this information sooner, just let me know.

While you are accessing counselling.

My practice is based in the UK and therefore is subject to UK law.

Confidentiality is essential in a therapeutic relationship, and, as a counsellor in private practice, I am not usually required by UK law to tell anyone anything that you tell me in our sessions, therefore your personal data and the content of our sessions will be strictly confidential. There are a few exceptions to this, such as The Terrorism Act, Proceeds of Crime, Road Traffic Act and The Children Act.

Please let me know if you would like me to explain these in more detail

  • However, it is possible that in extreme circumstances I may feel it is appropriate to speak to someone else about an issue raised in our work, for example; if I thought that you or someone else was at risk of immediate and serious harm. In any situation where I thought I might need to break confidentiality I would always try to inform you first and, if possible, talk things through with you before taking any action.
  • I will keep a record of your personal details to help the counselling or supervision services run smoothly. These details are kept securely in a locked filing cabinet or on a password protected PC and are not shared with any third party. I will keep written notes of each session. These are also kept in a locked filing cabinet or on a password protected PC which is not shared with anyone else. For security reasons I do not retain text messages for more than one month. If there is relevant information contained in a text message, I will send a screenshot of this to my PC and keep it in a password protected file. Likewise, any email correspondence will be deleted after 3months if it is not important. If necessary, I will keep this in a password protected file on my PC until it is no longer needed.

After counselling has ended.

Once counselling has ended your records will be kept for 36 months from the end of our contact with each other and are then securely destroyed.

If you want me to delete your information sooner than this, please tell me.

Visitors to my website

When someone visits my website, I use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns.

I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Google Analytics to make, any attempt to find out the identities of those visiting my website.

I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.

Contact forms

No user-specific data is collected by me or any third party.

If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.


If you interact with my website (e.g. use the contact form) then you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another message. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. 


I use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns.

I do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way that does not identify anyone.

I do not make, and do not allow Google Analytics to make, any attempt to find out the identities of those visiting my website. 

Who I may share your data with

I use Google Analytics so that I can continually improve my service to you, You can read Google Analytics privacy notice here:

I also use WordPress as the content management system for our website. You can find out about WordPress and their data protection policy here: 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact information

If you need to contact me directly my primary contact details are:

Phone: +44 7772 290 986


Additional information

If you have any further questions about privacy that are not answered by the information on this page, please contact me with your question.

Contact me when you're ready

Contact Form

If you think I may be able to help you, please use this contact form to send me a message and I'll get back to you as soon as possible.  

Primary Contact Form - Aug 2023
Counselling or Supervision? *

Appointment Information

I offer all new clients a short initial session free of charge. The aim is to allow you an opportunity to find out more about me, how I work and if I'm the right Therapist for you. If you would like to make an appointment please contact me to check availability. Future sessions are charged at my standard rate. Please click here to view information about my standard fees.

Call 07772 290 986

If I can’t take your call then please leave a voicemail or send me a text. I will be happy to return your call as soon as I am available.


Online Chat & Video Calls

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Send Me A Message

Please use the contact form on this page to send me a free message. Alternatively you can email me directly at

Office Location

I am based near Southend-on-Sea, Essex, in the United Kingdom. However, all appointments are conducted Online using a range of communication methods.

Please use this link to read more about how we could work together online.